Focuses on how to create business opportunities and reap savings by restructuring and updating ERP and CRM software as it integrates supply chain management and delivers various killer applications.

This book brings the reader through the transition of ERP, CRM, and Web applications into integrative management tools. It addresses issues companies will encounter as they become global providers of Internet-enabled solutions and explores business opportunities and cost savings. The author outlines why the wider application of off-the-shelf programming products, new answers to supply chain requirements, and the advent of smart materials, must be examined within the perspective of each company's business challenges.