Difficult Personalities is a reassuring guide to help us deal with the difficult personalities we encounter daily, as well as with our own. It offers strategies such as anger and conflict management, means of achieving empathy, optimism and assertion, and how to make decisions about difficult relationships.

The authors discuss ways to cope with frustrating, confusing and damaging personalities. They also identify the 'successful' sociopaths. These can be charming, often highly successful people who are serial liars with no conscience. They can 'con' everyone they meet and do much damage - until those around them realise there is a pattern. Difficult Personalities explains how to identify those patterns and shows that these 'con artists' or 'chameleons' are more common than we may think.

Practical advice on dealing with difficult personalities both in the workplace and at home, written in clear and accessible language.