Presents a new approach that is built upon a sound theoretical foundation, uses proven management techniques, and offers a novel framework and tool for managers for regulating and enhancing the performance of their staff.

"The Performance Conversations method is a performance improvement system. It has the singular goal of empowering individuals to reach their full potential at work. It is built upon a coaching model wherein a manager-the coach-provides the necessary guidance, support, direction, and encouragement so that the employee-the performer-is enabled to take ownership of their work and execute it flawlessly. It uses quality questions to involve the employee in thinking about their work and taking the right actions to increase performance. This approach stands in stark contrast to traditional performance appraisals that are negative experiences designed to rate performance, label employees, and document the past for a variety of confusing administrative purposes"--