Ducks in a Row: Health Care Reimagined is for anyone who is unhappy with health care. This book shares wisdom and practical advice for those who rail against the status quo and yearn for authentic change. Sue Robins reimagines health care by rejecting the corporate model and steering us back to a foundation of caring for each other. Ducks in a Row explores how to create a gentler health care experience for patients and staff - one that is rooted in humanity. Drawing on the author's work life in patient and family engagement, Ducks in a Row describes a new health care world that includes storytelling, the arts, outreach and safe spaces for patient feedback.